Task Mining is the discovery, monitoring, and analysis of user interaction data on a desktop.
While business data in your operational systems describe a process by telling you which and when steps have occurred, user interaction data is everything done by people to accomplish those steps.
The integration between Process Mining (business data) and Task Mining (user interaction data) allows you to discover:
What happens during the execution or waiting time of a business activity?
What each employee does, the actual time spent on each task, and idle or unproductive time.
Task Mining can also manage your process analysis on its own. User interaction data can be used to discover, monitor, and analyze a process that is not recorded in any of your operational systems.
In order to collect user interaction data, the user interactions have to be recorded: to do so, an agent is installed on each employee's computer.
It records and collects each user's desktop interactions by capturing screenshots and information at different points in time which are pushed back to myInvenio.
Through advanced intelligent Optical Character Recognition technologies, all user interaction data is recognized during the recording and translated into structured contextual information related to users' different tasks.
The more detailed the task analysis, the more advanced the recording.
Custom recording enables the agent to keep track of everything that happens during the execution of the task and is therefore able to retrieve information on how every task is executed. Each resource may approach the same task differently in terms of steps performed, time spent, and time lost.