Process discovery is our starting point
For our customers it’s really important to focus on how things are really done and where are the issues in their process.
But the real question, after that, is not only WHERE, but WHY.
Why does 20% of our orders take less time and cost in order to complete?
Why do we order a lot from our supplier “Cable Co. Inc.”? Why do we spend a lot of time when ordering wheels?
You can answer those questions by applying drill-down, slice-and-dice and aggregation data analysis patterns to your processes.
Enrich your model with contextual data.
Leverage unique features, tailored for process analysts: this is much more than Business Intelligence!
A graphical tool to compare two or more variants to obtain actionable insight:
• Spot inefficiencies and their impact in terms of time and money
• Highlight happy paths
• Compute the estimated ROI of a process improvement initiative
You can see that the 20% of your orders follow a different path with the activities “Approved”, “BR Funding” and “Post Docu-Sign Funders”, which take less time than the other branch, in order to complete.
This is the reason these orders need less time and money in order to be managed.
Self-service data visualization
Build custom dashboards in minutes leveraging our drag-and-drop online editor.
From simple tables to multi-dimensional bubble charts: identify new patterns and grasp difficult concepts thanks to our advanced data visualizations.
You can also see that wheels orders take a lot of time.
Using a bubble chart with product and supplier as dimensions, we can see that the problem is related to the supplier MM, the only supplier of this kind of goods.
Using our Excel-like expression editor you can define and evaluate metrics and KPIs relevant to your company.
If you define a service level agreement measurement as the difference between promised date and effective goods reception date, you can see that the customer Cable Co Inc. has an excellent ratio between number of orders and service level agreement.
So you have identified why Cable Co Inc. is one of the most used suppliers.
Process path and Prediction
And what about a single process path?
With our Analytics feature you can analyze a single order from all of the perspectives.
If this order is currently running, you can predict possible future paths and performances in terms of time and costs.